NetSuite Support Analyst

Location Alexandria, New South Wales
Discipline CRM/ERP
Job reference 106574
Salary Negotiable

A fantastic opportunity has arisen to join a leading organisation supporting their implementation of NetSuite, on a 6-month fixed term basis. You will be responsible for maintaining NetSuite ERP, provide functional / technical support, expert advice, resolution of issues, designing and implementing improvements. This role will see you providing expert knowledge and administration to ensure effective operation of NetSuite across Finance, Warehousing, Retail and Ecommerce.


  • Provision of NetSuite support for user issues, including logging and keeping track of requests
  • Liaise with IT support partners (multiple vendors) to complete requests including logging issues with each relevant vendor, monitoring progress and follow through to delivery of solution
  • Design and set up NetSuite reports and saved searches for each function within the business
  • Design and conduct user education/training sessions and create business user guides/instruction manuals
  • New solutions testing and following up on testing to ensure a guaranteed quality of the solutions
  • Managing templates, forms, custom records and custom fields


  • Minimum 2 years' experience in a similar role
  • Bachelor's degree in Information Technology desirable
  • Demonstrated experience with ERP Administration, specifically supporting and configuring NetSuite
  • Experience/previous exposure to an inventory-based business, including retail, wholesale and ecommerce, is essential
  • Effective problem-solving skills
  • Proven ability to work in a demanding environment dealing with conflicting priorities that require initiative, flexibility, adaptability
  • Ability to communicate well with both technical and non-technical stakeholders

If you have experience in a similar environment, working autonomously to ensure NetSuite enhancements and integrations support the business needs, and are looking for an opportunity to join a collaborative, supportive team please don't hesitate to apply now!

Katie Rutter
IT Infrastructure
Senior Recruitment Consultant
Let's Connect
+ 61 2 9249 8028

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