Service Designer

Summary of the role:

Federal government is seeking multiple Service Designers to help in design and deliver revolutionary new experiences and improved outcomes.

About the role:

The Service Designers will be responsible for driving a human-centric and holistic approach to service delivery, with a focus on aligning user, business, and technology needs to deliver effective digital services.

• Experience working in Agile and to deliver design and research activities, and strong interpersonal skills with the ability to exercise initiative and sound judgement.
• The Service Designers will require the ability to work as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders;

You should demonstrate an understanding of:

• Service Design and Delivery Process and Digital Service Standard,
• User research methods,
• Agile ways of working and scaled agile practices,
• User experience design and accessibility in digital services.

Security clearance

• Ability to obtain baseline clearance (Australian Citizenship)

Essential criteria

• You must have experience in generating journey maps, service blueprints, service models, and clearly articulating actionable insights and opportunities for service and experience improvement
• Tell us about your professional contribution you have made to a product, service, team or organisation of which you are proud.
• Experience in maturing organisational design capability through activities including sharing best practice methodologies, templates/techniques and through mentoring staff.

Desirable criteria

• Experience in overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements
• You should have experience working in a multidisciplinary team with developers and designers, using an iterative approach to deliver digital services.

If it sounds like you please hit Apply and submit your application ASAP.

Pushkar Sharma

Candidate Manager

Let's Connect

https://www.linkedin.com/in/pushkarsharma09/

+61 2 9249 8023

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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Greythorn Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856